SGM developed an advanced expertise to accelerate the boom of enterprises focused on the future. From strategy to implementation, we offer accompaniment to create a flawless omni-channel journey in commercial, office, and mixed life spaces.
OUR EXPERTISE
SERVICE AND CUSTOMER EXPERIENCE DESIGN
- Behavioural analysis of clientele
- International trend, best practice, and innovation observations
- Service and customer experience design
- Scripting of services and journey mapping
- Accompaniment during implementation
- Brand expression and sense of space—commercial mix strategy
Marketing support
- Strategy
- Brand identity and design
- Motion and graphic design—website
- Digital media placement
- Content creation and community management
- Experiential, brand activation, pop-up stores
- Digital and print production
MARKETPLACE MULTI-RETAILER
- Transactional site for commercial spaces and gatherings
- Multi-retailer structure: stores and restaurants
- Order completion centre and concierge service
- Turnkey management of shipping and pick-up services
- Accompaniment during implementation—marketing strategy
- Operationalization
BRAND AMBASSADORS AND CONCIERGE SERVICE
- Integration solution of welcoming agents
- Recruitment
- Team management
- Training on “L’art d’accueillir”—concierge service