From the way the visitor is greeted to the selected employees—all of which contribute to the visitor experience.
Recruitment, team management, training culture, customer satisfaction and concierge
Team management
Want to simplify life as much as possible? SGM offers total outsourcing and complete management of customer service agents: recruitment, training, team management, pay service, replacement … whatever your needs are, we are here to support you.
RECEPTION STANDARDS THAT ARE LUXURY HOTEL-WORTHY
The welcoming process is paramount. The first point of contact with your visitors sets the tone for everything else.
We have an agreement with Anna Roma, Clefs d’Or concierge, who trains our employees to the highest hotel standards, so that they stand out in terms of their style, conversational skills, and attitudes. This, combined with their in-depth knowledge of your spaces and their visitors, gives our ambassadors the ability to offer a personalized service and guarantee a unique customer experience in commercial, corporate and promotional fields.