and passenger experience (Ongoing project)
Traditionally, international airports serve as transient spaces—waiting areas that bridge one destination to the next. The Montreal Airport endeavours to change all that. They aim to elevate the passenger experience by transforming airports into multifaceted, living environments with powerful customer journeys.
Collaborating with a multidisciplinary team, we’re working to create a connected, lively, welcoming, and warm place, just like Montreal. From culinary offerings to shopping and entertainment, the many elements contributing to the experience are being designed to adapt to different travellers, all of whom need a little respite en route.
Simply put, we’re transforming every arrival and departure into a memorable experience—a journey in and of itself.