and guest-experience mapping
A unique concept and flagship project for Carbonleo, the Royalmount development won’t be leaving anything to chance. To ensure guest expectations will not only be met but also exceeded, Carbonleo asked us to dream up a totally innovative guest experience.
The thought process behind the design encompasses three crucial areas. Firstly, we must understand the clientele and their evolving consumption patterns. Second, we’ll carefully map the guest journey from arrival to departure—each point of contact will be meticulously developed. And last but not least, there’s the experience itself. We’ll orchestrate the tech supporting it, the surprises around every corner, and the always-appreciated personalized touches.