Customer experience in the new normal
SGM has the great privilege to work on three customer experience projects that will shape the future of major centres: Allied, Complexe Desjardins (as shown above) and Royalmount.
ALLIED
We are pleased to partner with Allied to define the office experience of tomorrow. The Toronto-based company is present in Canada’s main urban centres with a portfolio of landmark buildings, including Nordelec, 700
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A New Marketplace
At a time when Brick-and-Mortar retailers needs to adapt quickly, SGM, in collaboration with MEDIAVORE, have just created the first online store adapted to shopping centres. This marketplace brings together products selected from several retailers that shoppers can buy from the comfort of their own homes. This is a unique site where people can do their holiday shopping and have
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Travel Behaviours This Summer
SGM has launched its first-ever trend survey on the theme of Local Tourism. Here’s what we found.
- 50% of people discovered the province of Québec during their vacation, while 50% of people preferred to invest in designing their yards and homes.
- The two most popular regions of Québec are Charlevoix and Gaspésie.
- 64% of participants prefer to plan their vacation
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Interview: Marianne Morin
Marianne Morin, National Director of Les Clefs d’Or and SGM Ambassadors Trainer
Once a unique feature of the hotel industry, concierge service has now been applied to office towers and other commercial environments, where it is being increasingly integrated into their welcome and customer experience strategies. How?
You are now National Director of Les Clefs d’Or and Head Concierge at Westin Montreal.
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